Omnipresent AI for customer service: What it is, why it matters, and how to get started This blog explains what is omnipresent AI for customer service and how it's the future of customer service. Cheryl Chai Product Marketing Lead
AI machine learning: A practical guide Learn about machine learning, including how it works, examples, and machine learning applications for business. Ameer Drane Agentic AI Marketer
Beyond chatbots: Retail AI agents are the future of shopping This blog explains how retail needs to move beyond AI chatbots and start deploying omnichannel AI agents that integrate with their support software. Emmanuel Delorme Agentic AI Marketer
AI agents for ecommerce: Use cases, examples, and the rise of agentic commerce Learn about the rise of agentic commerce and the 8 best use cases and benefits of AI ecommerce agents. Ian Heinig Agentic AI Marketer
AI in customer service: The best use cases, tools, and best practices for 2025 Discover the best ways to use AI for customer service in 2025 Ian Heinig Agentic AI Marketer
How to improve AI agents performance with these 5 LLM settings Discover the power of optimizing the advanced parameters of your AI agent. Ian Heinig Agentic AI Marketer
Evolutionary prompting: Using modular AI prompts to improve AI agent performance AI prompts are how we instruct AI to perform tasks, and a modular approach would simplify maintenance and improve performance of AI agents. John S. Kim CEO & Co-Founder of Sendbird
What is artificial general intelligence (AGI)? A guide to AGI Learn the differences between AGI and AI, and how the most recent AGI developments will change the use cases for AI agents. Ameer Drane Agentic AI Marketer
Small language models (SLMs): A beginner's guide Read our straightforward guide about small language models and how SLMs differ from LLMs. Ian Heinig Agentic AI Marketer
Why enterprise-grade messaging infrastructure is key in the AI agent era Learn about Sendbird’s commitment to chat and messaging amidst the AI revolution. Ian Heinig Agentic AI Marketer
DeepSeek vs. OpenAI: What Mixture of Experts & Chain of Thoughts changed This blog reveals how DeepSeek’s technology is redefining the AI playing field and challenging Anthropic, OpenAI, and Google’s closed-source business model. Emmanuel Delorme Agentic AI Marketer
What are multi agent systems? A guide for business leaders Discover how multi agent systems maximize the performance, adaptability, and ROI of AI agents. Ameer Drane Agentic AI Marketer
